Refund policy

Last updated 25 September 2026

We want every report to be worth what you paid. Email hello@setstraight.ai with your order email and we'll sort it out.

Full refund if we can't finish

If we can't complete your AI Report, for example because we can't find your business or an assistant is unavailable, we'll refund you in full.

If we got something wrong

If your report contains a mistake on our side, tell us within 30 days of purchase. We'll correct it, or refund you if we can't.

How refunds are paid

To the card you paid with, through Stripe. Banks usually show it within 5 to 10 business days.